ECU - Sales Operations Lead

Job Title: Sales Operations Lead

Contractor Fee: $2,500 to $3,000/month (USD)

Work Arrangement: Remote

Engagement Type: Independent Contractor

Commitment: Full-time (Approx. 40 hours/week)

Company Overview:

Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses that are experienced in remote hiring and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have experience in offshore team-building and aim to help businesses leverage global talent.

About This Role:
We are hiring a Sales Operations Lead to support a fast-growing, high-ticket eCommerce company specializing in custom outdoor kitchens. This is the operational quarterback for every deal from post-consultation through close and handoff to production. You step into a documented pipeline, a defined proposal workflow, and clear lines of accountability. Your job is to run the system every day with speed, accuracy, and zero deals falling through the cracks.

This is not an administrative role. You own execution end-to-end across the pipeline, hold sales managers to their part of the process, and keep deals moving on a 24-hour proposal SLA.

Key Responsibilities:

• Run the full sales pipeline from post-consultation through close, driving deals through each stage on schedule

• Deliver accurate, client-ready proposals within 24 hours of each design consultation

• Support 1 to 2 sales managers handling approximately 6 consultations per day each

• Review call recordings and design notes to pull the details needed for each proposal

• Build estimates, format proposals, and send for sales manager review and approval

• Maintain daily CRM hygiene in Pipedrive: clean data, current next steps, no stale deals

• Coordinate proposal revisions, scope changes, and pricing updates with design and manufacturing

• Hand off sold projects into the Production & Logistics workflow with full setup and assigned tasks

• Flag stale deals, aging tasks, and SLA risks before they become problems

• Hold sales managers accountable to their part of the workflow without owning the customer relationship

• Coordinate across sales, manufacturing, logistics, and customer support to keep projects moving

• Manage multiple deals simultaneously without dropping accuracy or turnaround

Software/Platforms/Tools:

• Pipedrive (primary CRM, daily use)

• GetAccept (proposal delivery)

• Canva (proposal formatting)

• Google Workspace (Docs, Sheets, Drive)

• Slack and Zoom for communication

• Loom for async walkthroughs

• Spreadsheet tools (Google Sheets / Excel)

Qualifications:

• 3 to 5+ years of freelancing or remote work experience

• 2 to 4+ years in Sales Operations, Project Management, Estimation, or a similar execution-heavy role

• Excellent written and verbal English communication (C1 or C2 level)

• Experience supporting high-volume or consultative sales environments

• Strong CRM and pipeline management experience

• Highly organized with strong time management and prioritization

• Strong attention to detail under tight deadlines

• Comfortable holding peers and senior teammates accountable to process

• Able to operate inside an established system and execute with minimal supervision

Nice to have:

• Experience with estimating, quoting, or proposal building

• Familiarity with layouts, floor plans, or product configurations

• Experience supporting high-ticket or consultative sales processes

• Prior Pipedrive experience

Shift Schedule :

• Monday to Friday, 9:00 AM to 5:00 PM US Eastern Time