Bilingual Medical Operator

This is a remote position.

Bilingual Medical Operator

Company: TeamFicient

Location: Remote

Employment Type: Full-Time

Salary Range: TBD

Work Schedule:

• Time Range: Between 7 AM and 7 PM CST
  

• Working Hours: 9 hours per day (8 working hours + 1-hour break)
  

• Days Off: TBD (2 days per week)
  

Why Join Us?

At Teamficient, our team spans multiple countries and regions, and we stay connected by operating within EST, CST, and PST time zones.

• Work Without Borders: Collaborate daily with experts from around the world. You’ll gain international exposure and experience that goes far beyond your local market.
  

• Built for Remote: Our setup isn't a "work from home" experiment; it’s a fully remote culture designed for autonomy, flexibility, and trust.
  

• Diverse Perspectives: You’ll be part of a multicultural team where different backgrounds are our greatest strength.
  

• Grow Globally: Expand your career on a global stage, learning how business works across different cultures and continents.
  

About the Role

We're looking for a proactive, detail-oriented Bilingual Medical Operator to support patients by coordinating appointment scheduling and facilitating clear, accurate communication between patients and healthcare providers to ensure continuity of care. If you're calm under pressure, organized, and genuinely enjoy helping people navigate their healthcare needs, this role is for you. Full professional fluency in both English and Spanish is required.

Core Responsibilities

Appointment Scheduling

• Schedule patient appointments according to clinical guidelines and patient needs
  

• Manage daily provider calendars, including rescheduling appointments and notifying patients promptly of any changes
  

Patient Communication

• Respond to patient inquiries regarding clinic services or direct concerns to the appropriate department
  

• Relay patient messages and requests to providers accurately and in a timely manner
  

• Follow up with patients and providers as needed to ensure resolution and continuity of care
  

Administrative Tasks

• Set appointment follow-up reminders to support ongoing patient treatment and care coordination
  

• Maintain accurate documentation within scheduling and EMR systems
  

Candidate Qualifications

Must-Haves

• 1+ years of customer service or call center experience, healthcare setting preferred
  

• Full professional fluency in both English and Spanish, written and spoken
  

• Experience using EHR/EMR systems and scheduling software, any platform is acceptable (examples include eClinicalWorks, Epic, Athenahealth, Kareo, or similar)
  

• Experience using standard communication and collaboration tools such as Microsoft Teams, Outlook, or equivalent
  

• Strong attention to detail with high data-entry accuracy
  

Good to Haves

• Familiarity with eClinicalWorks (eCW) specifically
  

• Familiarity with common medical terms and procedures