Analista de Soporte en Sitio

On-site Support Analyst

Quito, Ecuador

Are you interested in providing technical support to users and ensuring the operational continuity of IT services and technology tools in corporate environments?

Are you motivated by roles where you can combine IT support, data analysis, and continuous improvement to drive efficiency and business value?

You will be part of a team focused on providing technical support and operational assistance to users, ensuring the proper functioning of equipment, applications, networks, and IT services within corporate environments.

You will have the opportunity to participate in data analysis initiatives, reporting, and data visualization projects, contributing to decision-making and process optimization through business intelligence tools.

What your day-to-day would look like in this role:

• Provide onsite and remote technical support to end users, ensuring operational continuity of IT services.
• Install, configure, maintain, and troubleshoot hardware, software, networks, and applications.
• Manage and follow up on support tickets, ensuring SLA compliance and timely user assistance.
• Escalate cases to the Level 3 (N3) support team when required, ensuring proper follow-up through resolution.
• Identify opportunities for continuous improvement and operational optimization through data analysis.