2042 UX Researcher

Position: Senior UX Researcher – Employee Experience & AI Integration 

Location: Remote 

Contract Type: Full-time vendor (Direct contract with Inallmedia.com) 

Time Zone Alignment: Eastern Time (ET) ±2 hours

About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation.

Project Overview You will join a forward-thinking research team supporting the internal IT & Operations Employee Experience (EX) portfolio for a major enterprise client. As a Senior UX Researcher, your primary focus will be uncovering core user tasks using Jobs-to-Be-Done (JTBD) frameworks and evaluating AI-enabled solutions, self-service tools, and digital workplace systems. You will translate complex user behaviors into decision-ready insights that boost workforce productivity, establish user trust in AI, and reduce operational friction before solutions scale across the organization.

Key Responsibilities

• End-to-End Research Execution: Independently scope, plan, and conduct mixed-method (qualitative and quantitative) research studies, navigating ambiguous questions to deliver actionable, decision-ready recommendations.
• AI & Self-Service Evaluation: Plan and moderate user studies evaluating AI assistants, automated workflows, and self-service experiences to identify adoption barriers, trust issues, and validation needs prior to full rollout.
• JTBD Framework Maintenance: Maintain, extend, and apply Jobs-to-Be-Done (JTBD) frameworks across internal product initiatives, updating research artifacts to align new tool evaluations with the enterprise suite.
• Material & Pipeline Management: Develop end-to-end research assets, including recruitment screeners, test plans, participant criteria, and protocol materials for high-priority projects.
• Insight Synthesis & Storytelling: Synthesize complex findings into clear, executive-ready presentations, research artifacts, and actionable stakeholder readouts.
• Cross-Functional Alignment: Partner closely with Product, Design, Engineering, Operations, and Service Management teams to validate tooling decisions and optimize workflows.
• Research Artifact Traceability: Document and maintain traceable research findings, decision logs, and insights within shared collaboration systems and research repositories.

Must-Have Skills

• Senior Experience: 5+ years of hands-on UX Research experience at a senior Individual Contributor (IC) level, with proven autonomy in scoping, executing, and synthesizing studies.
• Methodological Depth: Advanced skills in selecting, executing, and analyzing both qualitative and quantitative research methodologies.
• Domain Focus: Direct experience researching enterprise internal tools, employee experience (EX), or complex cross-functional operational workflows.
• Strategic Frameworks (JTBD): Demonstrated experience developing and applying Jobs-to-Be-Done (JTBD) or comparable strategic frameworks to drive product and operational decisions.
• Platform & Repository Proficiency: Hands-on experience with modern research platforms for participant recruitment, moderated/unmoderated testing, surveys, and insight synthesis/repository tools.
• Cross-Functional Collaboration: Strong stakeholder management skills across Product, Design, Engineering, and Operations teams.
• Executive Communication: Exceptional written and verbal communication skills, including concise readouts and executive-ready storytelling.

• AI & Emerging Tech Research: Experience researching AI-enabled products, virtual assistants, or automation, specifically focusing on user trust, validation behaviors, reliance, and rollout readiness.
• Digital Workplace & ITSM: Experience with employee experience platforms, IT Service Management (ITSM), self-service support, or enterprise collaboration platforms.
• Framework Evolution: Proven track record of scaling or evolving a JTBD framework across diverse product and service areas.
• End-to-End Product Impact: History of shipping impactful research that directly influenced enterprise tooling, AI adoption, or self-service efficiency.
• Post-Launch Measurement: Experience partnering with product teams through launch, measurement, and post-implementation phases to track long-term impact.

Time Zone & Collaboration The role requires collaboration with teams aligned to Eastern Time (ET). Flexibility to overlap with North America business hours is expected.

Language All interviews, documentation, and daily communication will be in English.

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