Client Success Manager

We're Hiring: Client Success ManagerBased in Ecuador |Full-TimeAbout UsIndustry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter.We're building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you.Learn more:About the RoleWe're looking for aClient Success Managerto help onboard and manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech.You'll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way.This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist.What You'll DoOnboard new clients and act as their main point of contactManage a portfolio of client accounts and ensure their needs are metRespond to client questions and requests (mostly via email)Upload documents and manage information in client portalsCoordinate with internal teams to ensure deliverables are completed on timeTrack tasks, follow up consistently, and keep everything organizedProvide light reporting and updates to your teamWhat We're Looking ForFluent English — both written and spoken, with clear and professional communicationFriendly, proactive, and highly organizedTech-savvy and comfortable learning client-facing platformsExperience with CRMs or project/task management tools is a plusPrevious experience in client success, account management, or customer supportDetail-oriented with strong follow-up and communication habitsConfident working directly with clients and managing multiple accounts at onceComfortable working remotely with U.S.-based teamsWhy Join Us?Startup Culture:Fast-paced, collaborative, and full of growth opportunitiesGlobal Team:Work with professionals driving innovation in the investment worldLocal Benefits:Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)Work Setup:Laptop on day one; monitor and home office tools after 3 monthsTime Off:15 days of PTO (11 workdays + 4 non-workdays), with an extra day added each yearHybrid Work:Enjoy remote work with in-person coworking sessions a few times per monthSound like a fit?We'd love to hear from you. Send your resume in English to******with the subject:"Client Success Manager – [Your Name]"or apply here.