Especialista Service Now
SoftwareOne
ServiceNow Specialist
Would you like to lead automation and event management initiatives within high-availability enterprise platforms?
Are you motivated by working with integrations, Event Management, Major Incident Management, and process automation in complex technology environments?
You will be part of a team focused on the implementation and evolution of ServiceNow solutions, participating in projects where observability, automation, and operational continuity are key.
What you´ll do:
- Design and implement integrations between ServiceNow and monitoring tools such as Dynatrace, Grafana, and Zabbix using REST APIs, webhooks, and MID Server.
- Configure and optimize Event Management and Major Incident Management, including correlation, deduplication, alert suppression, and incident automation.
- Develop flows, Business Rules, Script Includes, and automations in Flow Designer for incident management and operational processes.
- Ensure traceability between events, alerts, incidents, and services through integration with CMDB and CSDM models.
- Build operational dashboards, technical documentation, and best practices focused on quality, monitoring, and continuous improvement.
Vacante publicada el 12 horas atras
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